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Melissa Y. Washington (she/her/hers)

Chief Customer Officer & Senior Vice President, Customer Operations
ComEd
Oak Brook, Illinois, United States

Melissa Y. Washington
Senior Vice President, Customer Operations & Strategic Initiatives | ComEd

Melissa oversees all aspects of ComEd’s customer operations, including its energy efficiency programs, customer channels and related technology, large customer services, customer call center, field operations, customer financial operations, and marketing.

Melissa joined Exelon in 2003 and has held several roles of increasing responsibility for Exelon and ComEd throughout her tenure with the company. She most recently served as senior vice president of governmental and external affairs at ComEd, where she led legislative affairs, external affairs, large customer services, and economic and workforce development. Additionally, she managed ComEd’s relationships with civic and charitable organizations.

Prior to that role, Melissa served as vice president of governmental and external affairs and, before that, as vice president of external affairs and large customer services for ComEd. Melissa also served as vice president of regulatory policy and strategy for ComEd, where she managed the company’s relationships with the Illinois Commerce Commission and its staff, as well as other regulatory bodies.

From 2014 to 2016, she played a leading role in the successful merger between Exelon and Pepco Holdings while serving as the vice president of corporate affairs in Washington, D.C.

Melissa is a board member of the Metropolitan Planning Council, the Civic Consulting Alliance, the Chicago Children’s Advocacy Center, and is a board member and fellow of Leadership Greater Chicago. She is an active member of various industry and professional groups, including the American Association of Blacks in Energy, the Association of Edison Illuminating Companies and the Northern Illinois University Presidential Advisory Council. In addition, she is the executive sponsor of Developing Young Professionals Chicagoland, an Exelon employee resource group.

Melissa earned her MBA from Keller Graduate School of Management and a Bachelor of Arts degree in finance from Lewis University.

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