Regulatory/Policy - State and Federal Policy

QuickTalk: Customer-Centric Community Solar: How to ensure a positive experience for prospective and current customers

QuickTalk: Customer-Centric Community Solar: How to Ensure a Positive Experience for Prospective and Current Customers

Wednesday, September 11, 2024

3:00 PM – 3:30 PM PT

Location: 208AB, Level 2, Anaheim Convention Center

QuickTalk Moderator(s)

Stephanie Doyle (she/her/hers)

California State Affairs Director
Solar Energy Industries Association (SEIA)
OAKLAND, California, United States

QuickTalk Panelist(s)

Kate Daniel (she/her/hers)

Northeast Regional Director
Coalition for Community Solar Access (CCSA)
Medford, Massachusetts, United States
Daniela Pangallo (she/her/hers)

Senior Director of Partner Development
Nautilus Solar
Mission Viejo, California, United States

As community solar markets grow, how can providers ensure that the general public has a positive association with community solar offerings? Existing markets face challenges that can make for frustrating customer experiences - lack of awareness about community solar and its benefits, aggressive marketing practices, long delays in projects coming online and generating credits, and billing and crediting problems from utilities. What are some best practices that providers and policymakers can keep in mind for ensuring that community solar is providing benefits and positive experiences along each step of the process?